Order Cancellation Policy

Last Updated: October 7, 2026

If you need to cancel an order, contact Dropfilterstore as soon as possible after placing it.

How to Request a Cancellation

You can request cancellation through:

Please include your order information so our team can locate and review the order.

When Cancellation Is Possible

Cancellation depends on the order's current processing status.

Orders are normally processed within 1–3 business days, with an order cut-off time of 5:00 PM Mountain Time (MT).

If your order has not progressed too far into processing, we will review whether cancellation can still be completed.

If the Order Has Already Been Processed

Once an order has progressed beyond the point where cancellation is possible, it may need to continue through normal delivery.

After delivery, eligible products may be returned under our 30-day Refund & Return Policy, provided they meet the applicable return conditions.

Cancellation Refunds

If a cancellation is approved after payment has been completed, the applicable refund will be processed within 10 business days.

Your payment provider may require additional time to post the funds after Dropfilterstore processes the refund.

Order Changes

If you need to correct or change order information, contact us as soon as possible.

Whether a change can be completed depends on the order's current processing status.

Contact Dropfilterstore

Dropfilterstore
Email: support@dropfilterstore.com
Phone: +1 (505) 952-3897
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Live Chat: Available
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)
Response Time: Within 24 business hours