Privacy policy

Last Updated: October 7, 2026

At Dropfilterstore, we respect your privacy and aim to be clear about how personal information is collected, used, and shared when you visit our website, place an order, contact us, or interact with our services.

Information We Collect

Depending on how you use our store, we may collect:

  • Contact information, such as your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information, including products purchased, order history, payment status, refunds, and delivery details.
  • Device and browsing information, such as IP address, browser type, device type, pages viewed, referring pages, and interactions with our website.
  • Customer service information that you provide through email, phone, live chat, or other support communications.
  • Marketing and advertising interaction data collected through cookies, pixels, and similar technologies.

Payment information is processed through the payment services available at checkout. Dropfilterstore may receive transaction details necessary to process orders, refunds, and related customer service.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders.
  • Arrange shipping and delivery.
  • Process returns and refunds.
  • Provide customer support.
  • Communicate about orders, account activity, or service-related matters.
  • Maintain and improve our website and shopping experience.
  • Detect fraud, misuse, or security issues.
  • Measure website and advertising performance.
  • Deliver or measure advertising where permitted.
  • Comply with applicable legal obligations.

Cookies, Analytics, and Advertising

Dropfilterstore uses cookies and similar technologies for website functionality, analytics, and advertising.

Our current analytics and advertising technologies include:

  • Google Analytics 4 (GA4)
  • Google Tag Manager
  • Google Ads conversion and remarketing
  • Meta Pixel
  • Pinterest Tag
  • TikTok Pixel

We use three general categories of cookies and similar technologies:

Essential: Used for core website functions such as checkout, security, and shopping features.

Analytics: Used to understand website traffic, performance, and customer interactions.

Advertising: Used to measure advertising campaigns and support advertising or retargeting activities.

Some information may be shared with analytics and advertising service providers for these purposes.

Managing Cookies and Advertising Preferences

You can control or block cookies through your browser settings. Where a cookie preference control is available on our website, you may also use it to manage eligible non-essential cookies.

Advertising platforms may also provide their own privacy and advertising preference controls.

California residents may use our Do Not Sell or Share My Personal Information page to exercise applicable opt-out rights.

Where required by applicable law, we also recognize valid browser-based opt-out preference signals, such as Global Privacy Control.

How We Share Information

We may share personal information only as reasonably necessary with categories of service providers that help us operate our store, including:

  • Payment and transaction service providers.
  • Website and technical service providers.
  • Analytics providers.
  • Advertising and marketing platforms.
  • Customer support services.
  • Shipping carriers, including USPS, FedEx, and UPS.
  • Professional or legal service providers where necessary.

We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, website, or business.

Advertising and California “Sharing”

Certain advertising technologies may involve disclosure of identifiers, device information, or browsing activity to advertising platforms.

Under California privacy law, some of these activities may be considered “sharing” for cross-context behavioral advertising even when they are not a traditional sale of information.

Eligible customers may opt out through our Do Not Sell or Share My Personal Information page or through applicable opt-out preference signals.

Your Privacy Choices

Depending on your state of residence and applicable law, you may have rights to request that we:

  • Provide access to certain personal information we maintain about you.
  • Correct inaccurate personal information.
  • Delete certain personal information.
  • Provide information about how personal information is used or disclosed.
  • Opt you out of certain sales or sharing of personal information.
  • Limit certain uses of sensitive personal information where applicable.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

To submit a privacy request, contact us using the information below. We may need to verify your request before completing it.

Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as completing transactions, providing customer support, maintaining business records, addressing disputes, preventing fraud, and meeting legal obligations.

Retention periods may vary depending on the type of information and why it is needed.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

No online service or electronic transmission method can be guaranteed to be completely secure, so we cannot promise absolute security.

Third-Party Services

Our website may use or link to services operated by third parties. Their handling of personal information is governed by their own privacy practices.

We encourage customers to review the privacy information provided by any third-party service they choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, or legal obligations change.

The current version will be posted on this page with an updated revision date.

Contact Dropfilterstore

For privacy questions or requests:

Dropfilterstore
Email: support@dropfilterstore.com
Phone: +1 (505) 952-3897
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Live Chat: Available
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)
Response Time: Within 24 business hours