Refund policy
Last Updated: October 7, 2026
We want returns to be straightforward. Eligible Dropfilterstore products may be returned within our 30-day return window when they meet the conditions below.
Return Eligibility
To qualify for a return, the product must be:
- Unused
- In its original condition
- An eligible kitchen product
We do not charge a restocking fee on eligible returns.
How to Start a Return
Contact Dropfilterstore before returning an item:
Email: support@dropfilterstore.com
Phone: +1 (505) 952-3897
Live Chat: Available
Once the return is confirmed as eligible, we will provide return instructions and a free prepaid return label.
Return Shipping
Eligible returns include:
- Free prepaid return label
- Free return shipping
- No restocking fee
Return address:
Dropfilterstore
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, contact Dropfilterstore within 7 days of delivery.
Provide your order details and a description of the issue so our support team can review the request and provide the appropriate next steps.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact Dropfilterstore at support@dropfilterstore.com, by phone, or through live chat. Our team will confirm eligibility and provide instructions.
Refunds
Approved refunds are processed within 10 business days.
Processing time refers to the period required by Dropfilterstore to complete the approved refund request.
Non-Returnable Products
Dropfilterstore does not currently specify a separate non-returnable category for its kitchen products.
Products that meet the return eligibility requirements may be submitted for return within the applicable return window.
Product Condition and Care
Products must remain unused and in their original condition to qualify for a standard return.
Care requirements vary by product. Always follow the care information provided on the individual product page rather than assuming that every kitchen item is dishwasher-safe, microwave-safe, or suitable for the same cleaning method.
Contact Us
For return, refund, damaged-item, or exchange assistance:
Dropfilterstore
Email: support@dropfilterstore.com
Phone: +1 (505) 952-3897
Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States
Live Chat: Available
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)
Response Time: Within 24 business hours